Here are some ways to ensure your router is working. Restart your modem through My Account online, go to the internet service tab, scroll down to devices and select restart modem. Start Troubleshooting which can take up to ten minutes. If you still find Xfinity Wi-Fi not working. Ensure your account updated. Try moving closer to the router for better connectivity.
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Troubleshoot Internet and Network Issues
If the issue is affecting multiple mobile devices, perform the following steps:
Check several apps or websites to make certain the connection issue is not specific to one in particular.
Check for local outages using the Xfinity Status Center Outage Map.
Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment.
Unplug your equipment, wait one minute, and then plug it back in. This method, known as power cycling or rebooting, can fix many connection problems.
Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
If there's an area in your home with limited or no Internet connectivity, consider adding xFi Pods to extend WiFi coverage.
Greeting,
Rachel Gomez