As we are well aware that Microsoft Outlook is a very helpful application that allows us to send and receive emails instantly. However, at times, it may start to give you a tough time by showing offline whenever you try to use it for the emailing purpose. This not only frustrates the user but also makes him think about what should be his next move to get rid of this issue. Most of the time, this issue can be easily fixed by upgrading your application via office.com/setup. But, sometimes, this is not enough and you have to fix it using other troubleshooting ways.
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Check If Stuck in Offline Mode
Open Microsoft Outlook on your device.
Go to the Send / Receive tab and click on Work Offline to reconnect.
Note: If the work offline button has in the shaded background, it indicates the user does not have an active internet connection.
Similarly, Check the Outlook icon at the Taskbar. If you see the cross button means that Outlook is working in Offline mode.
What to do if you are Offline?
Resetting the Work Offline Status: Choose Work Offline and check your status.
Checking Updates: Open any Office app then go to File >> Account and click on Office Updates under the Product Info.
Create a New Profile: There may be a risk of corruption in your Outlook profile; hence you are suggested to create a new one. To do so, go to File, Account Settings, Account Settings and pick the profile that you want to remove, and tap on the Remove button
For adding an account head to the File section, click on Add Account button and follow the on-screen instructions.
Check OST file
Even after following the above process, if the issue of offline still present, and OST corruption might be the actual cause. As we all know the OST file of Outlook is vulnerable to technical blunders. It may get corrupt due to several reasons. Hence, if OST file corruption is the root cause, you need to fix it as soon as possible.
Moreover, there are many ways to cope up with this issue but using third-party tools would be the best bet. If you going to search for the best OST to PST converter, the Shoviv OST to PST converter stands the best among others. It is an incredible tool that can even convert corrupt OST files to PST that too keeping the data integrity.
Learn more: Office 365 Education | GCC High
Regards, Bruce